Forgotten password

If you cannot remember your password, please use the instructions below to reset the password to a new one.

1

Go to https://app.emdesk.com/ and select "Forgot?" from the "Password" field of the "Login" box.

2

Enter your email address into the "Reset your password" box and then select the "Reset" button.

Note: Make sure to enter your primary email address. Your primary email address is the one you use to login and marked as primary in your account settings.

3

The "Check your inbox" box must display. Now check your email for the password reset confirmation email and click the link in the email to confirm the request of a new password. 

Tip:  

• No email? Check your Spam/Junk folder, or try to search your inbox for "emdesk".
• Remember you password? Ignore the password reset email and go straight to the login.

4

Go to the login page (https://app.emdesk.com/) again and use the new password to login.

Important note: For security reasons, it is highly recommended to update the new password immediately after you have accessed your account.